Support

Last updated: May 27, 2026

Need help with Flipper? This page explains how to contact support, report technical issues, request account help, manage subscriptions, report safety concerns, and access our legal and privacy resources.

1. Contact Support

You can contact Flipper support by email: info@bravonapps.com

When contacting us, please include enough information for us to understand and investigate your request. Do not send passwords, payment card numbers, private identification documents, or unnecessary sensitive information by email.

2. What to Include in Your Request

To help us respond faster, please include the following where relevant:

  • Your Flipper account email, user ID, or login method, if available;
  • Your device model, operating system version, and Flipper app version;
  • A short description of the issue;
  • The steps to reproduce the issue, if it is a bug;
  • What you expected to happen and what actually happened;
  • Screenshots or screen recordings, if they help explain the issue and do not contain unnecessary sensitive information;
  • The approximate date and time when the issue happened.

3. Billing, Subscriptions, and Purchases

If your request is related to billing, subscriptions, renewals, cancellations, refunds, paid features, boosts, or other in-app purchases, please include:

  • The platform where you purchased: Apple App Store or Google Play;
  • The approximate purchase date;
  • The product or subscription name, if visible;
  • A screenshot of the purchase status, if helpful;
  • Your order ID or transaction identifier, if available.

Do not send your Apple ID password, Google password, full payment card details, or bank information. Payments and refunds are generally managed by Apple App Store or Google Play under their own policies. Flipper can help investigate entitlement or access issues, but refund eligibility may depend on the platform where the purchase was made.

4. Account and Profile Issues

If you cannot log in, cannot access your profile, see incorrect information, have trouble with photos, or believe your account has been restricted by mistake, please explain:

  • What account or profile issue you are experiencing;
  • Whether the issue happens every time or only sometimes;
  • Any error message you see;
  • What you expected to happen instead.

5. Bug Reports and Technical Issues

For bugs, crashes, performance problems, login errors, purchase entitlement issues, notification issues, or display problems, please provide clear reproduction steps.

Example:

  1. Open Flipper.
  2. Go to the relevant screen or feature.
  3. Tap the button or perform the action that causes the issue.
  4. Describe what happened and what you expected.

6. Safety, Abuse, and User Reports

If you need to report harassment, impersonation, fake profiles, scams, threats, sexually explicit or exploitative content, underage users, requests for money, or other unsafe behavior, please contact us immediately at info@bravonapps.com.

Include the reported user's profile name, screenshots if available, the approximate date and time, and a short explanation of what happened. Do not edit screenshots in a way that removes important context.

If you believe there is immediate danger, contact local emergency services or law enforcement first.

7. Account Deletion

If you want to delete your Flipper account and associated personal data, use our account deletion page:

https://www.bravonapps.com/flipper/account-deletion.html

We may retain limited information where necessary for legal compliance, fraud prevention, safety investigations, dispute resolution, tax, accounting, backup, or enforcement purposes, as explained in our Privacy Policy.

8. Privacy Requests

For privacy-related requests, including access, correction, deletion, restriction, objection, or questions about how your information is processed, contact us at info@bravonapps.com.

You can review our Privacy Policy here: https://www.bravonapps.com/flipper/privacy-policy.html

9. Legal and Policy Resources

You can review our key legal and support pages here:

10. Response Time

We typically respond within 1–2 business days. Some requests, such as safety reviews, payment entitlement investigations, account verification, or legal/privacy requests, may take longer depending on complexity and the information provided.

11. Important Security Notice

Flipper support will never ask for your password, full payment card number, banking password, app store password, one-time verification code, or private security credentials. If someone claiming to represent Flipper asks for this information, do not share it and report the incident to us.

12. Contact

Email: info@bravonapps.com